1. 7-Day Money-Back Guarantee (Yearly Shared Hosting Only)

Kainode offers a 7-day money-back guarantee only for yearly shared hosting plans.

The 7-day period begins from the date the service is first activated.

Monthly shared hosting plans are strictly non-refundable.

Refund requests submitted after 7 days from activation are not eligible.

2. VPS Refund Policy

The following VPS plans may be eligible for refund consideration within 7 days of initial payment:

• VPS Performance
• VPS Power
• VPS Extreme

Refunds are only considered for verified technical issues from our side that cannot be resolved.

Services violating our Terms & Conditions, abuse policies, or generating blacklist/abuse reports are strictly non-refundable regardless of usage time.

Refund requests must be submitted within the eligible refund period through a support ticket.

2. Non-Refundable Services

The following services are strictly non-refundable:

• Virtual Dedicated Servers (VDS)
• Custom server configurations
• Domain name registrations or renewals
• SSL certificates
• Setup fees
• Third-party software or licenses

3. Refund Eligibility Conditions

Refunds will not be issued if:

• Service is suspended due to Terms & Conditions violations
• Abuse complaints were received
• Spam or malicious activity was detected
• Resource abuse or network disruption occurred

4. Refund Request Procedure

To request a refund, you must submit a support ticket within the eligible refund period.

Your request must include your order ID and reason for cancellation.

Refunds are processed to the original payment method where possible.

5. Processing Time

• Card payments: 5–10 business days
• Bank transfers: 5–10 business days
• Other payment methods: Depends on the provider

6. Chargebacks

Clients are encouraged to contact support before initiating a chargeback.

Unwarranted chargebacks may result in immediate account termination and permanent service restriction.

7. Service Credits

In certain cases, refunds may be issued as account credit at our discretion.

Account credits are non-withdrawable and may only be used for future services.

8. Governing Law

This Refund Policy is governed by the laws of the State of Wyoming, United States.

9. Contact

For refund inquiries, please contact:

Email: support@kainode.com